Digital Support Technician

Apprenticeships

A Digital Support Technician Apprenticeship is an effective way to become a Digital Support Technician. The apprenticeship will require the dedication of 15-18 months of a learner's time, which should be considered when you apply. A Digital Support Technician Apprenticeship will see you working for a business, performing Digital Support Technician tasks for them such as maximising the effective use of digital office technologies, productivity software, digital communications as well as helping external clients and internal users. You will also have dedicated days of learning at the college, being effectively taught how to be a Digital Support Technician through practical work experience and through lessons provided at the college by tutors. As an apprentice, you will be paid a competitive salary for the work you are doing.

One-to-one Support

In addition to the Tutor-led knowledge modules lesson, you will have a Skills Coach (SC) and a Digital Programme Coordinator (DPC) assigned to support you throughout your apprenticeship.

The DPC will contact you every other week to discuss your knowledge module training progress and to check whether you understand the training. They will also discuss your work placement opportunities to gather evidence for your Summative portfolio.

The Skills Coach will work with you to develop your portfolio of evidence for the End Point Assessment. He/she will support you in gathering evidence for various workplace projects.

Both will support your employer (Technical Line Manager) to complete your Employer Reference / Evaluation, a document which highlights key competency and behaviour you have demonstrated for the final assessment, as part of the End Point Assessment.

In every one-to-one session, we will set up an action plan with SMART targets for you to complete, so that you can progress smoothly on your apprenticeship journey and achieve your apprenticeship as LVC has planned with yourself and your employer.

Typical job titles you could apply for

• Applications and online service executive

• Data administrator

• Database administrator

• Digital applications specialist

• Digital champion

• Digital coach

• Digital service advisor

• Digital service agent

• Digital service support

• Digital support professional

• Digital systems operator

• Digital transformation associate

• ICT support analyst

• IT operations technician

• Operations technical specialist

• Service centre operator

• Technical support professional